Case study · Podiatry · Healesville, VIC
Hurst Podiatry · The last year or two
Brenton had tried running ads himself and cycled through a few agencies, and neither got any real cut through. Some months a couple of thousand dollars went to campaigns delivering very few, very poor quality clients, in his words. Since Pete took over, Brenton puts it at over 300 respondents booked in over the last year or two, on $1,000 to $2,500 a month in ad spend. New patient enquiries in a typical week went from 20 to 30 to 40 to 50, his count. The books sit at a steady flow, and the clinic has kept expanding while targeting the type of patients it wants to see.
ads.google.com / overview
The last year or two
2x
New patient enquiries
Podiatry · Healesville, VIC
300+
Patients booked in
Real client. Real numbers.
2x
New patient enquiries
From 20 to 30 a week to 40 to 50, Brenton's count
300+
Patients booked in
His count, over the last year or two
$2,500
A month in ad spend, at most
His range: $1,000 to $2,500
Steady
Where the books sit today
A flow he calls very cost effective
Enquiries in a week, his count
30, the old best week
Before, a typical week
Now, a typical week
Brenton's own ranges for new patient enquiries in a typical week, before and now. His count, not our ad account tracking.
The starting position
Brenton describes the marketing before as pretty haphazard. Hurst Podiatry tried a number of things: running ads themselves, a few different agencies, a few different strategies. Nothing got any real cut through or a decent return.
The cost swung between two poles. With agencies, a couple of thousand dollars a month could go to campaigns delivering very few, very poor quality clients. Self managed, the money stayed in the clinic but the time cost was huge. Staying current in digital marketing while juggling clinical management was, in Brenton's words, just about impossible.
The decision to get help came from a growth plan. Brenton wanted to bring on new clinicians and expand the business, and that takes new patients. He had worked with Pete in business coaching for a long time, so when Pete started this up, Hurst Podiatry was one of the earlier clinics to jump on board. Nothing nearly stopped him: no fixed contracts and minimal startup costs made it a pretty simple decision.
What we did
Before, ads were something the clinic ran between agencies and its own attempts, without cut through. Pete took the campaign over completely. By Brenton's count, over 300 respondents have been booked in over the last year or two since, and he calls it a very cost effective form of advertising.
Google catches the people already searching for a podiatrist. Meta puts the clinic in front of the ones who are not searching yet. Running both gave Hurst Podiatry more than one channel feeding the same steady flow.
Unmeasured campaigns were exactly what the agency years had produced. With tracking in place, the spend can be traced to the enquiries it brings in. That is what lets Brenton say what the advertising costs and what it returns, instead of guessing.
The standout for Brenton is the simplicity of the way Pete breaks things down, and the quality of the reports. Every time the clinic wanted to change or refine something, new and better ways to attack the problem came back. He puts part of that down to Pete coming into marketing as a clinic owner and clinician first, with a real connection to what a clinic is trying to build.
What each way of running ads cost
The agency years
Very few, very poor quality clients. His words.
Running it themselves
No significant results.
Handed to Pete
Over 300 booked in across the last year or two, his count.
The bar lengths are a sketch of how Brenton describes each state in his own words, not measurements. The dollar figures are his.
The numbers
Every figure in this table is Brenton's own count and his own words, not our ad account reporting. A typical week used to bring 20 to 30 new patient enquiries and now brings 40 to 50, on $1,000 to $2,500 a month in ad spend. He puts the tally over the last year or two at more than 300 patients booked in.
Metric
Before
After
Change
New patient enquiries in a week
Before
20 to 30
After
40 to 50
Patients booked in from the ads
Before
Very few, poor quality
After
Over 300 in a year or two
Monthly ad spend
Before
A couple of thousand, to agencies
After
$1,000 to $2,500
Time spent on marketing
Before
Huge, self managed
After
Very little effort or input
Return on the spend
Before
Poor returning campaigns
After
Very cost effective
What the flow buys
300+patients booked in, by Brenton's count
Cash flow is oxygen to a business, in Brenton's analogy. A steady flow of the right patients is what gives him the choice on:
How much he works, and the type of work he does
Whether to bring more team members on
The type of patients the clinic takes on
What gets reinvested back into the business
The 300 is Brenton's own count of respondents booked in across the last year or two, from his words: "I think, over 300". Not a tracked conversion figure. The choices are his own list.
We've seen extraordinary growth in the last year or two, and Pete and his marketing and guidance have been a big part of that. It's really enabled us to start to achieve the kind of things we wanna do.
What's next
The point of the steady flow, for Brenton, is optionality. Cash flow is oxygen to a business, in his analogy, and it lets him choose how much he works, who joins the team, the type of patients the clinic takes on, and what gets reinvested back into the business. The plan from here is more of that: keep the enquiries coming at a spend the clinic controls, keep the reports naming what worked, and keep refining whenever Hurst Podiatry hits a new problem worth attacking.
Ready when you are
We'll show you what your clinic's version of this looks like.
Tell us about your clinic. We'll come back with a one-page plan: which patients to target, which to skip, and what 90 days should realistically deliver.
More testimonials
For me, the digital marketing side of things is very effortful and painful to do at times. So outsourcing that to someone that I know and trust and who gets it has really been helpful. And even seeing in the time that we've worked together how he has evolved and developed how he does things for me has been super helpful.
Pete’s single-handedly built my Google Ads into a reliable, consistent source of new patients, without me having to think about it. When I had to step away from the business for 6 months, he kept the Ads running like it was his own. It’s let me expand with confidence, both in staff, locations and going multidisciplinary. If you’re a clinic owner on the fence, just do it. Less stress, more time back, and Pete’s great!
Pete has been fantastic to work with. I didn't have the time or expertise to manage Google Ads myself, so having Pete manage our campaigns has made the whole process easy and stress free. He's always available to answer questions, provides clear reporting, and continually optimises the campaigns based on the data. Most importantly, the ads have delivered great results for our business and allowed me to focus on other aspects of running the clinic. I'd highly recommend Pete to anyone considering Google Ads.
More stories
Looking for our general approach? See how we run Google Ads for podiatry clinics.