Clinic Mastery Marketing

Case study · Osteopathy · Werribee, VIC

Wyndham Osteopathy · 1 to 2 years in5 to 6 new patients a week from Google

Marketing at Wyndham Osteopathy was minimal, and deliberately so. Word of mouth was strong, and local GPs sent around 75% of referrals by Brett's estimate, most of them on EPC and care plan referrals that often stopped once the referral consultations were done. With two new practitioners just taken on, he wanted every avenue for new patients explored, without spending his own time on a trial and error exercise. So Pete took over Google Ads, the clinic's first paid advertising ever. By Brett's count, new patients from Google searches went from 2 to 3 a week to 5 to 6, on $1,000 to $2,500 a month in ad spend. The books sit at a steady flow, the referral mix is more balanced, and the ads have become almost set and forget.

ads.google.com / overview

1 to 2 years in

5 to 6

New patients a week from Google

Osteopathy · Werribee, VIC

$2,500

A month in ad spend, at most

Real client. Real numbers.

5 to 6

New patients a week from Google

Up from 2 to 3 before we started, Brett's count

$2,500

A month in ad spend, at most

His range: $1,000 to $2,500

75%

Of referrals came from GPs, before

Around 75%, his estimate. More balanced now.

Steady

Where the books sit today

With the referral mix more balanced

The week, in Brett's count

The same week now holds 5 to 6 new patients from Google, up from 2 to 3.

Before, a typical week

2 to 3new patients from Google

Now, a typical week

5 to 6new patients from Google

Brett's own count of new patients from Google searches in a typical week, before we started and now. Not a tracked conversion figure, and the ranges are his, unrounded.

The starting position

Where the clinic was when we started.

Marketing at Wyndham Osteopathy was minimal, and that is Brett's own word for it. The clinic had organically built a strong word of mouth network, particularly around its senior practitioners. Local GPs were the biggest source of new patients, accounting for around 75% of referrals by his estimate.

That reliance was a little concerning, in his words. Most of the GP referrals were EPC and care plan patients, and a large proportion of them did not continue treatment once their referral consultations had been completed.

Paid advertising had never been tried. Some money had gone into website SEO, which worked well, and the flow of new patients from GPs and word of mouth was genuinely good. But the clinic had just taken on two new practitioners, and Brett wanted every avenue for attracting new patients explored so the clinic could grow.

Running Google Ads himself was never on the table. He didn't have the time to develop the expertise and knowledge to run them effectively, and he didn't want to spend time and money on a trial and error exercise if it could be avoided. He had heard Pete speak a few times about paid advertising, talked it over with his Clinic Mastery mentor, and engaging Pete made the most sense. Cost nearly stopped him, along with a real question: how would he measure the return, and how would he read the results?

What we did

The work, in the order we did it.

Took over Google Ads, so trial and error never happened.

Brett's starting position was honest: no time to build the expertise, and no appetite for paying to learn by mistake. So the campaigns were built and managed for him from the start. The first paid advertising Wyndham Osteopathy ever ran went up without him having to learn a thing.

Evolved the campaigns on the data, month after month.

This is Brett's own description of how the work runs: the campaigns evolved based on the data. Not set up and walked away from. The changes keep coming as the numbers ask for them, which is what keeps the enquiries coming without his input.

Kept improving the reporting until it read easily.

Brett's other worry at the start was interpreting the results and knowing what the spend returned. The monthly reports arrive promptly and answer it, and by his account the reporting has continued to improve over time, making it easier to understand. He can read where the money went without needing to understand how the campaigns are built.

Stayed available for every question.

Pete's accessibility is the thing Brett calls great: always happy to answer any questions, even though the intricate details are not his world. That access is what let him hand the whole channel over. A question gets asked, an answer comes back, the campaigns keep running.

Where the new patients came from

One source held around 75% of the referrals. The ads gave the mix a third leg.

Before, by Brett's estimate

Local GP referrals

Around 75%

Word of mouth and everything else

The other 25%

The catch inside the big share, in Brett's words: most of the GP referrals were EPC and care plan patients, and a large proportion did not continue treatment once their referral consultations had been completed.

Now, in his words: more balanced

Local GPs

Word of mouth

Google searches

The 75% is Brett's own estimate of the before, from the story brief. He describes the mix now as more balanced, with less reliance on GP referrals. He gave no exact split for today, so this picture does not draw one.

The numbers

Before and after, line by line.

Every figure in this table is Brett's own count and his own words, not our ad account reporting. A typical week used to bring 2 to 3 new patients from Google searches. It now brings 5 to 6, on $1,000 to $2,500 a month in ad spend. The change he called out himself sits in the mix: the referral sources have become more balanced, with less reliance on GP referrals through the EPC and care plan pathway.

New patients in a week from Google searches

Before

2 to 3

After

5 to 6

+3

Share of referrals from GPs

Before

Around 75%

After

More balanced

Less reliance

The two new practitioners' books

Before

Just hired, books to fill

After

Busy more quickly

His words

Brett's time on the ads

Before

No time to learn them

After

Almost set and forget

Handed over

Monthly ad spend

Before

$0, no paid advertising

After

$1,000 to $2,500

His range

Almost set and forget, his words

The month, split the way Brett describes it.

Pete's side of it

Takes care of the analysis

Makes the right changes to keep the campaigns performing

Sends the monthly report, promptly

Answers any question, any time it comes

Brett's side of it

Reads a report that keeps getting easier to understand

Asks questions without needing the intricate details

Puts his time into the other areas of running the clinic

Nurtures the team

What the arrangement bought

New hires become busy more quickly

His words, with two new practitioners just taken on

Peace of mind

Knowing everything is in good hands, as he puts it

Every line here is Brett's own answer from the story brief about how the work runs and what it has meant for him and the team. Nothing is our description of ourselves.

Pete has been fantastic to work with. I didn't have the time or expertise to manage Google Ads myself, so having Pete manage our campaigns has made the whole process easy and stress free. He's always available to answer questions, provides clear reporting, and continually optimises the campaigns based on the data. Most importantly, the ads have delivered great results for our business and allowed me to focus on other aspects of running the clinic. I'd highly recommend Pete to anyone considering Google Ads.

Brett Clements, Director and Principal Osteopath at Wyndham Osteopathy
Brett Clements
Director and Principal Osteopath, Wyndham Osteopathy

What's next

Where the work goes from here.

The plan is the thing Brett wasn't sure he could have: the ads staying almost set and forget, in his words, with Pete taking care of the analysis and making the right changes to keep the campaigns performing. His time goes into the other areas of running the clinic and nurturing the team, and new hires get busy more quickly than the old referral mix would have managed. The spend stays inside his $1,000 to $2,500 range while the books hold their steady flow, and the monthly report keeps getting easier to read.

Ready when you are

We'll show you what your clinic's version of this looks like.

Tell us about your clinic. We'll come back with a one-page plan: which patients to target, which to skip, and what 90 days should realistically deliver.

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