Insights

Field-tested,clinic-aware.

Insights from inside the campaigns we run for healthcare clinics across Australia and the world. Pulled from the work, the audits, the conversations with clinic owners, the Grow Your Clinic podcast, and the collective wisdom of the entire Clinic Mastery team. Useful even if you never call us.

Featured · Google Ads

7 min

Paid marketing is a microphone: what it can't fix

Hand the microphone to Taylor Swift, you get a sold out arena. Hand it to me, the audience walks out. The microphone is the same. The thing being amplified is what matters.

Pete Flynn · 8 May 2026

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Featured · Agency relationships

6 min

Doing your own marketing isn't free

The math behind 'I'll just do it myself.' What an hour of your time is actually worth, and how to decide what's worth outsourcing.

Pete Flynn · 4 May 2026

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Featured · Google Ads

5 min

Stop bidding on your own brand name

The single biggest hidden waste in clinic Google Ads. Why most agencies do it. How to fix it tonight.

Pete Flynn · 4 May 2026

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Browse the library

Search, filter, find what you need.

47 insights

Google Ads

6 min

Location vs Condition: The Two Google Ads Campaigns Every Clinic Should Launch First

When clinic owners ask me how to structure their first Google Ads account, I give them the same answer every time: launch two campaigns, a Location one and a Condition one. The split is not a keyword exercise. It is the decision that determines whether your spend finds new demand or just buys clicks you already had.

17 June 2026

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Google Ads

12 min

Quality Score is the compound interest of Google Ads

Two clinics, same search, same ad position. One pays $3 a click, the other pays $12 to $15 for the exact same click. Quality Score is a price tax, not a grade, and the gap compounds into a moat over six to twelve months.

16 June 2026

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Google Ads

11 min

How I actually build a Google Ads account for a clinic

I build every clinic account through three expert lenses that openly contradict each other. The surgeon writes to the searcher's panic, the technician makes it measurable, the architect builds the moat. Here's how all three argue, and how I settle it.

16 June 2026

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Google Ads

6 min

Your Google Ads cost per booking should fall over time, not sit still

Most clinic owners assume their cost per booking is fixed at whatever Google charges. It isn't. A well run account should trend down through its healthy band over the months. Here is what that trajectory looks like and why a flat number is a warning sign.

16 June 2026

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Google Ads

10 min

Your booking software decides what your ads can measure

The booking software you chose years ago for clinical reasons quietly sets a ceiling on how cleanly your Google Ads can measure a completed booking. Every major system can be tracked now, but where the completion signal lives is different in every one. Here is the honest tier list.

15 June 2026

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Google Ads

7 min

Target the injury, not the sport, on Google Ads

A physio wanted to niche his Google Ads by sport. I stopped him. People Google their injury, not their sport, and often not even your profession. Here is how to build campaigns around the words patients actually type.

15 June 2026

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Google Ads

6 min

Why Fiverr, Smart Campaigns and Performance Max quietly waste clinic ad budgets

Smart Campaigns, Performance Max and a typical Fiverr build are the three places I see clinic ad budgets leak the most. They hide keyword data, lean on broad match, and ship tracking that never fires. The fix is not more budget. It is structure and visibility.

15 June 2026

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Google Ads

10 min

Every working campaign has a ceiling. Here is how to scale past it

More budget does not buy more patients in a straight line. A working keyword set has a ceiling, and shoving money at it just inflates your cost per booking. Real scale is a structural move, not a spend move.

14 June 2026

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Google Ads

7 min

Google Ads is not set and forget. Here's the cadence.

Google is built to spend your budget as fast as possible. A managed account fights that every 72 hours, reviews copy every 7 days, and runs a fresh split test every 14 days. That rhythm, not the initial build, is what separates a compounding account from a stagnant one.

14 June 2026

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Google Ads

10 min

Bigger keywords are not better keywords

In almost every clinic account there is a clear winner and a clear loser, and the loser is taking all the budget. Not because it performs. Because it is big. Here is how volume bullies performance, and the structural fix.

13 June 2026

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Google Ads

7 min

The 90 second rule for phone bookings Google can't see

A big share of clinic bookings still happen on the phone, and Google can't see whether the call ended in a booking. So most clinics either ignore phone conversions or guess. Here's the honest proxy I use instead: the 90 second rule.

13 June 2026

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Google Ads

6 min

Make your Google Ads pay for themselves from the first session

The thing that stops most clinic owners spending on Google Ads is fear. Here is the way I remove it on coaching calls. Set your target cost per booking below the fee of a patient's first appointment, so the campaign pays for itself before you count a single rebooking.

13 June 2026

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Agency relationships

11 min

Why a clinic specialist beats a generalist agency

No matter how good I am at Google Ads, there is only so much data I can reason from, and recency bias quietly poisons it. The real edge is pooled de identified data across over 120 clinics. Here is why a solo account or a generalist can never match it.

12 June 2026

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Websites

7 min

Why your clinic website isn't turning visitors into bookings

Most clinics with a conversion problem don't have a traffic problem. They have a booking page problem. People land, can't find an obvious way to book, hit friction, and leave without a word. Here's where the leak is, and how to plug it.

12 June 2026

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Websites

6 min

The 9pm test: would your website book the patient searching at midnight?

Most of your new patients first find you late at night, worried, on a phone, after reception has gone home. I call it the 9pm test. If your homepage can't win that person in four taps, it doesn't matter how lovely it looks on a desktop at 10am.

12 June 2026

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Websites

7 min

How fast does your clinic website need to be?

Most clinic websites I open are slow, and the owner has no idea. The number isn't a vanity score. A slow site loses bookings before the patient ever reads a word, and Google quietly drops you down the page for it. Here's what good looks like, what slow costs, and how to check yours.

12 June 2026

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Agency relationships

7 min

Who should actually build and own your clinic website

Plenty of clinic owners think they own their website. Then they try to leave their agency and find out they own a login and nothing else. Here's how ownership actually works, and the questions to ask before anyone builds you a thing.

12 June 2026

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Google Ads

6 min

Why your clinic can't track its Google Ads bookings

The most common reason a clinic can't tell whether Google Ads works is the booking software. Embedded widgets from Cliniko, Halaxy, Nookal and others often don't pass a clean signal back to Google, so you track nothing or everything. Here is why, and what good tracking actually looks like.

12 June 2026

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Decision Frameworks

9 min

Add budget or move it around? Run the capacity test first

When a clinic owner wants to chase a new patient type, they ask the wrong question. Not how much budget, but whether they have room. Capacity decides whether you add fresh spend or just move money around and call it growth.

11 June 2026

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Google Ads

6 min

If your conversion rate is over 100%, your reporting is lying to you

If your Google Ads conversion rate is over 100%, or your cost per booking looks too good to be true, the tracking is counting the wrong things. Here is how to tell a real new patient booking from page views, rebookings and brand clicks, and what an honest number measures.

11 June 2026

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Agency relationships

9 min

The three numbers your ad report should tell you

Your agency report is probably full of impressions, click through rate and graphs that mean nothing to you. There are only three numbers you should ever have to read, plus one attribution trap that makes a glowing dashboard sit next to nine real patients.

10 June 2026

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Google Ads

6 min

Quality Score is the invisible tax on a badly built Google Ads account.

There is a number Google never puts on your invoice but charges you for on every click. It is called Quality Score, and a badly built clinic account pays a premium on almost every keyword. Here is how the tax works and how to stop paying it.

10 June 2026

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Decision Frameworks

10 min

Do Google Ads really well, or do not do them at all

Half hearted spend on a neglected account is worse than not spending at all. I ran a mental budget for ads myself once and felt productive while the account quietly lost money. Here is how to decide whether to spend properly or not at all.

9 June 2026

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Google Ads

6 min

The only three numbers your Google Ads agency should report

Most agency reports bury you in impressions, clicks and click through rate. None of it pays the rent. Tell your agency to report exactly three numbers, and watch how quickly you find out whether they are tracking real bookings or just clicks.

9 June 2026

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Agency relationships

9 min

Hire an expert first, inherit the asset, then take the keys

Most agencies want you locked in forever. I tell sole traders the opposite. Hire an expert to build the account and tracking properly, inherit a well built asset, then take the keys within 3 to 6 months. The IP is yours either way.

8 June 2026

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Google Ads

6 min

Can You Win NDIS and Compensable Patients on Google Ads?

Clinic owners ask me whether they can fill NDIS and compensable books from Google Ads. The honest answer is some yes, some no. The deciding factor is whether that patient ever searches Google for a provider, or arrives with a referral letter already in hand.

8 June 2026

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Google Ads

10 min

Build both, split it evenly, let the data decide

Most clinic accounts are built on a guess about which campaign will win. I don't guess. I build both candidates, split the budget evenly, and let real bookings decide. Here is the engine underneath that.

7 June 2026

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Google Ads

9 min

On a small budget, only buy the patients ready to book today

On a small budget you cannot afford to educate the market. You can only afford to buy the people who have already decided to act. Here is the intent ladder I use to decide which clinic searches are worth a dollar and which quietly burn it.

6 June 2026

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Google Ads

6 min

Most clinics spend 0.2% of revenue on marketing. It should be closer to 3%

Most clinics I coach invest a fraction of a percent of revenue in marketing, then wonder why new patients are thin. A healthy growth stage clinic runs closer to 3%, and clinics in an active growth push run higher. Here is what that actually looks like in dollars.

6 June 2026

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Decision Frameworks

7 min

How to set your clinic marketing budget without guessing

Most clinic owners set a marketing budget by feel. The number that actually works starts with your patient lifetime value and changes depending on whether you're growing or consolidating. Here's the calculation that changes how you think about every dollar you spend on marketing.

10 May 2026

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Google Ads

8 min

Google Ads and Meta Ads are not the same patient

Google finds the patients who are already looking for you. Meta finds the patients who don't know they should be looking yet. Running both without understanding the difference is the fastest way to waste money across both platforms at once.

10 May 2026

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Agency relationships

6 min

Stop turning your marketing off when you get busy

I was guilty of it too. Get busy, turn off the marketing, quieten down, panic, turn it back on. It felt like resource management. The data said otherwise. Here's what that cycle actually costs a clinic, and what I'd do differently.

10 May 2026

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Lead Generation

7 min

You're speaking to everyone, tracking nothing, and following up too late

The ad is running. The form fills are coming in. And somehow the diary is still not moving. Three specific things cause the gap between enquiry and booked patient, and almost every clinic I've worked with is getting all three wrong at once.

10 May 2026

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Decision Frameworks

6 min

The ad that talks to everyone talks to no one

Every clinic owner wants more reach. A bigger net. Broader targeting. But the ad that tries to talk to everyone gets read by no one. Going inch wide and mile deep is the only approach that moves the right patient to act.

10 May 2026

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Decision Frameworks

6 min

Your patient doesn't know their diagnosis. Your marketing shouldn't assume they do.

You can identify the root cause of a patient's problem before they finish describing their symptoms. That clinical expertise is exactly what makes writing your own marketing so difficult. Your patient has no idea what their diagnosis is. They only know what they feel. Your marketing needs to start there.

10 May 2026

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Google Ads

5 min

Your Google Ads will only be as good as the website behind them

You can run a technically perfect Google Ads campaign and still lose most of the traffic the moment it hits your website. The ads are not the variable. The website is. Five things to check and fix before you spend a dollar on paid search.

10 May 2026

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Google Ads

6 min

Two clinics. Same Google. One pays $80 per booking. The other pays $220.

Same suburb, same specialty, roughly the same ad budget. One clinic gets new patients for $80 each. The other pays $220 and wonders if Google Ads even works. The ads are not the variable. The system underneath them is.

10 May 2026

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Google Ads

6 min

Google Ads don't just go live. They learn. Here's what that looks like.

Most clinics expect Google Ads to deliver results in the first two weeks. Google's algorithm needs 4 to 6 weeks just to build a quality score. The actions you take in month one determine whether the account compounds or resets. Here's what actually happens and when.

10 May 2026

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Compliance

8 min

The AHPRA advertising rules every physio, podiatrist, and chiropractor needs to know

Most physio, podiatry, and chiropractic clinics assume AHPRA's advertising rules are mainly a psychology problem. They're not. Section 133 applies to every registered health profession. Here's where the line is, and the copy that crosses it without anyone realising.

10 May 2026

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Lead Generation

7 min

Your Google Business Profile is probably your most underrated marketing asset

On mobile, the Google map pack appears before paid ads, before organic results, and before everything else. Most clinic owners are spending hundreds a month on Google Ads and ignoring the free channel that sits above them. Here's what an optimised Google Business Profile looks like.

10 May 2026

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Lead Generation

8 min

Your intake system is where the enquiries go to die

Most clinic owners measure their marketing by the number of enquiries they generate. The number that actually matters is how many of those enquiries become booked patients. The gap between the two is the intake system. Most clinics don't have one.

10 May 2026

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Decision Frameworks

8 min

The highest ROI campaign your clinic probably isn't running

Most clinic owners are spending hundreds a month on paid ads to find new patients while ignoring a database of past patients who already trust them. Patient reactivation campaigns typically cost $0 to $2 per contact and convert at 3 to 8 times the rate of cold acquisition. Here's the system.

10 May 2026

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Google Ads

8 min

Conversion vs conversion action in clinic Google Ads

Almost every clinic Google Ads account I audit is counting things that aren't real bookings. The cost per conversion looks great. The phone tells a different story. Here's how to draw the line, and what real CPA actually is once you do.

8 May 2026

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Google Ads

7 min

What you can afford to spend on a new patient

Most clinic owners I work with cap themselves at $80 to $100 per new patient because the number sounds high. Their actual lifetime value is between $4,000 and $30,000. The maths reframes the conversation. Here's the calculator and the empty chair logic that changes the answer.

8 May 2026

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Agency relationships

7 min

The tap that doesn't quite turn off

Almost every clinic owner I sit down with has been told the same thing by an agency: it's like turning on a tap. Three months in, the tap doesn't quite work. Here's why that pitch keeps landing, and the four boxes a real monthly report should tick.

4 May 2026

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Google Ads

6 min

Physio Google Ads cost per booking benchmark, 2026

A healthy physio Google Ads account in Australia costs $80 to $100 per new patient booking, but the number is meaningless without context. Here's what a realistic benchmark looks like, and the four things that decide whether you land at the bottom of the range or three times above it.

3 May 2026

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Compliance

8 min

AHPRA compliant Google Ads for psychology clinics

Section 133 of the National Law prohibits testimonials in advertising for every AHPRA regulated profession, but psychology has additional sensitivities most agencies don't know. Here's how to write Google Ads copy that converts patients and keeps your registration safe.

3 May 2026

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