Insights by topic

Reporting

If your agency report leads with clicks and impressions, you're reading a smokescreen. These articles show you which numbers actually tell you whether your marketing is working, and how to spot the soft metrics that dress up a struggling account.

Google Ads

6 min read

Two clinics. Same Google. One pays $80 per booking. The other pays $220.

Same suburb, same specialty, roughly the same ad budget. One clinic gets new patients for $80 each. The other pays $220 and wonders if Google Ads even works. The ads are not the variable. The system underneath them is.

Pete Flynn · 10 May 2026

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Google Ads

8 min read

Conversion vs conversion action in clinic Google Ads

Almost every clinic Google Ads account I audit is counting things that aren't real bookings. The cost per conversion looks great. The phone tells a different story. Here's how to draw the line, and what real CPA actually is once you do.

Pete Flynn · 8 May 2026

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Agency relationships

7 min read

The tap that doesn't quite turn off

Almost every clinic owner I sit down with has been told the same thing by an agency: it's like turning on a tap. Three months in, the tap doesn't quite work. Here's why that pitch keeps landing, and the four boxes a real monthly report should tick.

Pete Flynn · 4 May 2026

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Google Ads

5 min read

Stop bidding on your own brand name

If your Google Ads account is bidding on your own clinic name, you're paying for clicks you'd win for free, then watching them show up in your report as cheap conversions that make the campaign look healthier than it is. Here's the trap, and the 90 second fix.

Pete Flynn · 4 May 2026

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